MY GTC
General Terms and Conditions.

1. Scope

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1.1 These General Terms and Conditions (GTC) apply to all contracts between the Client and the Provider (Christian Decker, Friedlgasse 40, 1190 Vienna) in the version valid at the time the contract is concluded.

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1.2 The Client's general terms and purchasing conditions do not apply unless the Provider has expressly agreed to their validity in writing.

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2. Offers and Conclusion of Contract

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2.1 All offers by the Provider on the website and social media channels are non-binding.

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2.2 Upon request and after briefing by the Client, the Provider will issue an individual offer outlining the services and fees. Offers remain valid for 30 days unless otherwise agreed in writing.

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2.3 The contract is concluded when the Client returns the signed offer. Submission by email is sufficient.

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2.4 Amendments or comments made by the Client on the returned offer do not become part of the contract unless confirmed in writing by the Provider.

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3. Fees, Expenses, and Payment Terms

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3.1 Fees, reimbursement of expenses, and payment terms are defined in the respective offer. If the Client is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), fees include VAT; otherwise, they are stated without VAT.

Unless otherwise stated in the offer, the provisions in this section 3 apply.

 

3.2 Unless agreed otherwise in writing, fees and expenses are invoiced after service delivery.

 

3.3 The Client agrees to receive invoices in PDF format by email. Invoices are payable within 14 days without deductions.

 

3.4 Unless agreed otherwise in writing, if the service location is outside Vienna, the Client bears travel expenses to and from Vienna (official mileage allowance). If the location is more than 100 km from Vienna, the Client also covers reasonable overnight accommodation including breakfast. These costs will be coordinated in advance with the Client.

 

3.5 In case of payment default, the Provider is entitled to interest in accordance with Section 456 of the Austrian Commercial Code (UGB). Additionally, the Client must reimburse all reminder, collection, and legal costs necessary for appropriate legal enforcement. Business Clients must pay a flat fee of EUR 40.00 for a justified reminder. The assertion of further damages remains unaffected.

 

3.6 In the event of default, the Provider is entitled to suspend services temporarily and make further performance dependent on the settlement of outstanding amounts and/or a down payment.

 

4. Cancellation Terms
 

4.1 The Client may cancel the contract by paying a cancellation fee:

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• Up to 28 days before the start of service: free of charge

• 27 to 14 days before: 50% of the total fee

• 13 to 7 days before: 75% of the total fee

• 6 days or fewer before: 100% of the total fee

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For individual coaching sessions:

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• Cancellation up to 48 hours before: free of charge

• Thereafter: 100% of the total fee

 

In case of cancellation, the Client must reimburse the Provider for any already booked travel costs.

 

4.2 "Start of service" refers to the agreed start date. "Total fee" includes the fee for all services and all participants for the agreed contract duration.

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5. Client's Obligation to Cooperate

5.1 The Client must provide the Provider with all necessary information and materials for delivering the agreed services in a timely manner – especially participant lists, schedules, equipment on site, desired content and materials, briefings for moderation or workshops, etc. 

 

6. Materials and Online Training Content

6.1 All training materials provided by the Provider (e.g. handouts, presentations, videos) may be used by the Client only for private or internal company use. Any further use or distribution requires the Provider’s written permission. Copyright notices may not be removed without consent.

 

7. Warranty and Liability

 

7.1 Warranty is governed by statutory provisions.

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7.2 The Provider is liable only for damages caused intentionally or through gross negligence by the Provider or its agents. This does not apply to liability for personal injury.

 

8. Set-off

8.1 The Client may only set off claims against those of the Provider if such counterclaims are legally connected, judicially confirmed, or acknowledged by the Provider, or in the case of the Provider’s insolvency. If the Client is a business customer, set-off is excluded unless otherwise agreed.

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9. Right of Withdrawal for Consumers (Webshop Contracts)

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9.1 If the Client is a consumer under the Austrian Consumer Protection Act (KSchG), they may withdraw from a webshop contract within 14 days without providing reasons. The withdrawal period starts on the day the contract is concluded.

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To exercise the right of withdrawal, the Client must notify the Provider (Christian Decker, Friedlgasse 40/7, 1190 Vienna, info@christian-decker.at) by means of a clear statement (e.g. letter or email). A model withdrawal form may be used but is not mandatory. Timely dispatch is sufficient.

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Consequences of Withdrawal:

 

If the Client withdraws from the contract, the Provider must refund all received payments promptly and at the latest within 14 days of receiving the withdrawal notice. Refunds will be made using the same payment method used in the original transaction unless agreed otherwise. No fees will be charged for the refund.

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9.2 During the order process, the Client may request that the Provider begin services before the withdrawal period ends. In such cases, if the Client withdraws, they must pay a proportionate fee for the services already rendered. If all services were completed during the withdrawal period, the right of withdrawal no longer applies.

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10. Amendments to the GTC

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10.1 The Provider reserves the right to amend these GTC at any time without providing reasons. Clients will be notified of changes via email at least four weeks in advance. If the Client does not object within four weeks, the new terms are deemed accepted. The notification will explain the significance of the four-week period and the consequences of remaining silent. 

 

11. Final Provisions

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11.1 Place of performance is the Provider’s business location.

 

11.2 Contracts are governed exclusively by Austrian law, excluding the UN Sales Convention and conflict of law rules.

 

11.3 The contract language is German. Translations serve only as orientation. The German version is legally binding.

 

11.4 Dispute resolution bodies for consumers:

 

Internet Ombudsstelle
c/o Österreichisches Institut für angewandte Telekommunikation (ÖIAT)
Ungargasse 64-66/3/404, 1030 Vienna
Tel: +43 1 595 211 275, kontakt@internetombudsstelle.at

 

Verein "Schlichtung für Verbrauchergeschäfte"
Mariahilfer Straße 103/1/18, 1060 Vienna
Tel: +43 (0)1 890 63 11, office@verbraucherschlichtung.at

 

The Provider will decide on a case-by-case basis whether to participate in dispute resolution procedures.

 

11.5 The European Commission provides an online dispute resolution platform: https://ec.europa.eu/odr

 

11.6 The exclusive place of jurisdiction for all disputes arising from this agreement is the competent court at the Provider’s business location. For consumers residing or working in Austria, alternative jurisdiction provisions apply under the KSchG.